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Terms & Conditions

Terms & Conditions

Tess VS - Terms and Conditions

These are General Terms and Conditions of Tess VS (“Tess VS” and these general terms and conditions: the “Conditions”). These Conditions apply to all offers, products, orders agreements and deliveries of Tess VS. Your placement of an order via the webshop of Tess VS (www.tessvs.com) indicates your acceptance of these terms and Conditions on the agreement between you and Tess VS. It is therefore important that you take the time to read these Conditions carefully. If you have any queries relating to these conditions, please contact us at customercare@tessvs.com.

1. Information about Tess VS

1.1 Tess VS is registered at The Netherlands Chamber of Commerce with number: 70432694. VAT number: NL002329569B17 E-mail: info@tessvs.com Phone: + 31 (0)6-39139289 Tess VS headquarter (this is not a visiting address) Tess VS, Treviso 23, 2921BJ Krimpen aan den IJssel, The Netherlands.

1.2 Our Customer Care team will endeavour to respond to your email within 24 hours of receipt (excluding weekends or days that are bank holidays in The Netherlands).
 
1.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2. Our Contract With You

2.1 When you buy a product via the webshop of Tess VS, you enter into an agreement with Tess VS. However, orders are subject to our acceptance and we may refuse to accept your order, including, but not limited to, when:

a. There is an error in the information you provided to us (e.g. you provided an incorrect shipping address);

b. There is an error on our website related to the products you have ordered (e.g. an unusually low price);

c. The products that you have ordered are no longer available;

d. There are limitations in shipping to your region requiring additional information to complete a delivery.

Please contact Tess VS when you doubt the validity of an offer.

2.2 We specifically reserve the right to refuse to accept your order if we suspect that you intend to resell our products.

2.3 The agreement starts when Tess VS has sent a shipping confirmation to the email address specified by you. This agreement will only apply to the products that were in stock and shipped. Your initial order confirmation is not an acceptance of your order, only acknowledgement that we have received it.

2.4 We take reasonable steps to ensure that the prices and other information about products on our website are accurate. Despite these efforts, it is possible that errors, including incorrect pricing, may display on our site. However, if we have accepted your order and you have received a shipment confirmation email, you will not be asked to pay more than the price indicated when you placed your order.

3. Price and Payment

3.1 The price quoted in the webshop when you place an order is the total price including all taxes and, if applicable, delivery charges. Tess VS reserves the right to change prices at any time without prior notice at our discretion. Offers and promotions may be available online only or in-store only. Please check the terms of the relevant offer.

3.2 You can pay for your order using one of the following secure payment indicated in the webshop of Tess VS.

4. Order Processing, Delivery and Collection

4.1 Tess VS aims to process and ship your order as smoothly and quickly as possible after payment of the agreement. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.

4.2 Orders are shipped to the delivery address provided by you and via the means of delivery chosen by you. Tess VS delivers packages using multiple courier services, including but not limited to: PostNL and DHL. Please note that we are unable to change a delivery address once the order has been dispatched and we will not ship your package again if you were not able to collect your package.

4.3 If delivery proves impossible or impractical on two or more occasions (e.g. you do not re-arrange delivery after a failed delivery to you), we may need to cancel your order and deduct the original delivery charges and any further additional costs from the refund.

4.4 Shipping and handling charges vary depending on your address, shipping speed, and the value of your order. You can find a list of our shipping and handling charges here.

4.5 If the delivery address is located outside the European Union, additional taxes and Duties may apply. For further information, we recommend contact your local customs office. Tess VS is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

4.6 The ordered products will be your responsibility from the time we deliver it to the delivery address you provided or you collect it from the local collection location you selected. Ownership of the ordered products passes to you as soon as Tess VS has received payment in full.

4.7 Tess VS takes great care to ensure that all customers are happy with their purchase. However, we advise you to check the quality and quantity as soon as you receive your order. If something is not correct, please contact Tess VS.

4.8 If you have selected Pickup In-Store at Checkout, you will be contacted via email when your order is ready to be collected in our shop. You have 14 days to collect your order after receiving your ready for pick up email. We will hold your uncollected parcel for 14 days. After 14 days, we will refund your purchase. Please note that it may take 7 business days for your uncollected parcel to reach our warehouse, plus 3-5 days for the card provider to credit your account. Proof of identity and order details must be shown upon collection.

5. Your Quality

5.1 The images and specifications of products on the website are an indication. Particularly for handmade products, variations may occur between the display of products on the website and the product delivered to you. These differences make every piece unique to its kind.

5.2 The products of Tess VS are naturally subject to wear. The lifespan of a product is partly dependent on the material of the product, the intensity of use and the level of care.

6. Right of Withdrawal

6.1 We want you to be completely satisfied with your order. If you change your mind for any reason, we will gladly accept a return of any unused product within 30 days from the date you received your order. You can include the completed return form in your return shipment, but this is not required. You can also inform us in any other unambiguous way that you wish to return your order (for example by email or post).

6.2 If you choose to return your, as far a particular product is concerned, you are required to return this product as soon as possible, and within the 30-day withdrawal period, to the following address:

Tess VS
Returns Webshop
Treviso 23
2921BJ Krimpen aan den IJssel
The Netherlands

6.3 Please note that you are liable for the full costs and responsibility of the return shipment.

6.4 In case of a return within the meaning of Article 6.1, Tess VS refunds the amount paid for the product in question (excluding any paid delivery charges if the order is partially returned) against the original form of payment within 14 days after receipt of the message that you wish to terminate the agreement. Note that we must have received the product or that you can show you have returned the product. The maximum refund for the initially paid delivery costs will be the costs of delivery by the cheapest standard delivery as offered by Tess VS, we will not refund any extra costs (e.g. a delivery method at a higher cost).

6.5 Tess VS reserves the right to refuse your return shipment or to reduce your total refund to reflect any decrease in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. For example, when you return a product that you have damaged, has been washed, the labels have been removed, a product is incomplete or a product contains other signs of wear. In case we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

6.6 The right of withdrawal within the meaning of Article 6.1 does not apply to products that have been especially tailored to your personal requirements, are not suitable for return due to health and hygiene reasons (swimwear, intimates and earrings), where the seal has been broken after delivery (the product is not in its original state), gift cards and loyalty vouchers.

6.7 International Returns cannot be over €1000, if so please ship these separately as Tess VS is not responsible to pay duties to receive the goods. If there is a charge it will be deducted from your final refund.

7. Changes to these Conditions

7.1 If Tess VS decides to change these Conditions, it will publish the changed Conditions on this page. We recommend you to review from time to time if the Conditions have changed. Any changes do not apply to orders that were placed before the date of change. These Conditions were last changed on April 28, 2022.

8. Disputes and Applicable Law

8.1 Should you have any complaints, you can direct them to us by post or email to Tess VS, Treviso 23, 2921BJ Krimpen aan den IJssel, The Netherlands Email: customercare@tessvs.com

8.2 These Conditions and agreements between you and Tess VS are governed by Dutch law.

In addition, If you no longer wish to receive Notifications or no longer want us to access the specific information on your device (e.g. photos) for which you previously provided consent, then you will need to adjust the settings on your mobile device. Please note that the process for changing settings on your mobile device may vary; to learn how to change these settings, please refer to the specific instructions provided for your mobile device.

9. Severability

9.1 If any clause or part of a clause is invalid, the remaining clauses of this agreement will nonetheless remain in effect and the invalid clause will have to be interpreted as, or converted into, a valid provision having the same purport to every extent possible.

In addition, If you no longer wish to receive Notifications or no longer want us to access the specific information on your device (e.g. photos) for which you previously provided consent, then you will need to adjust the settings on your mobile device. Please note that the process for changing settings on your mobile device may vary; to learn how to change these settings, please refer to the specific instructions provided for your mobile device.

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