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Privacy Notice

Privacy Notice

Introduction

Tess VS, registered in the chamber of commerce number 70432694, is highly committed to protecting the personal data and rights to privacy of all visitors to its Website(s) and is responsible of processing personal data as set forth in this privacy statement. 

1. What data we collect

Personal data are data that identity you or can be used to identify you as a person. The personal data that we collect depends on the context of your use of our Website(s). The general categories of data we collect may include the following:

  • First name and surname
  • Username
  • Date of birth
  • Address
  • Phone number
  • Email address
  • Payment card information
  • IP address
  • Personal data obtained directly from the customer
  • Data about the your use of our Website(s)
2. What we need your data for

We collect and further process your personal data for the following purposes to the extent permitted by law:

  • To fulfill and manage your orders and keeping proper records of those transactions
  • To collect information relating to customer relationships, including customer information
  • To communicate about your questions or comments or to provide better service
  • To detect, and protect us, our affiliates and other third parties against misuse of our Website(s), such as spamming, negligence, fraud, theft and other illegal activities
  • Where necessary to establish, exercise or defend legal claims, whether in court proceedings or in an administrative or out-of-court procedure
  • To subscribe to (non-marketing) email notifications and/or newsletters
  • To operate the website, ensuring the security of our Website(s) and maintaining back-ups of the databases
  • To analyze the use of our Website(s) and deliver targeted advertising tailored to your interests and/or location
  • To comply with administrative, tax, investigation or other audit requirements or any other legal or regulatory disclosure requirements
  • As permitted by applicable laws, rules, and regulations, and to comply with any legal or regulatory requirements

We will ask your consent before using your personal data for purposes other than those listed above, unless the further use of your data is compatible with the purpose for which the personal data were initially collected. We will inform you of, and, if necessary ask your consent for, any changes in the use of your personal data.

3. How we may share your data

We will not disclose your personal data to third parties, except as disclosed in this privacy statement or with your consent. We may share your personal data with our third-party service providers, including, but not limited to:

  • Functional: for example, parcel deliverers, the accountant, hosting services, payment processores
  • Analytics: for example, Google Analytics (in order to measure and analyze your use of our Website(s))
  • Marketing: for example, Facebook and Pinterest (to show you personalized messages and advertisements)

These third parties are granted access to some or all of your personal data as necessary for the purposes described above and may process your personal date on our behalf and thereby act as the processor of the data. In order to keep track of the agreements we have with you regarding your personal data, these third parties are contractually restricted by a way of data processing in the way they may process your data.

We reserve the right to disclose your personal data to official authorities or third parties to the extent we reasonably believe that disclosure is required by law, or to protect your or others’ rights, property or safety.

4. Your data is safe with us (online security)

Tess VS is committed to protecting your personal data. We have implemented reasonable security measures, including Secure Socket Layer (SSL) encryption technology and other tools to protect all your personal data we may collect through our Website(s). However, despite our safeguards and efforts to secure your information, we cannot guarantee that the personal data you submit will not be intercepted by others. All our employees who have access to or are involved in the processing of personal data are obliged to respect the confidentiality of any such personal data. We recommend you to only access our Website(s) in a secure environment.

5. We do not keep your personal data longer than necessary

We do not keep your data longer than necessary, unless we are obliged by law or any relevant agreed industry practices on how long information should be retained to store personal data for longer.

6. Where your data is processed

Your data is processed within the European Union.

7. Managing Cookies

When you visit our Website(s), unique cookies are placed to distinguish your browser from all other browsers that visit our Website(s). By recognizing your browser, we collect data to gain insights of the use of our Website(s) to tailor our services accordingly. You have the option to accept all cookies, or to reject marketing cookies. For more information on the types of cookies that are placed and cookie settings, please read our Cookie Policy.

In addition, we may use Google Analytics to monitor activity on our Website(s). We have entered into a data processing agreement with Google (indirectly) to protect your personal data. To learn how Google Analytics collects and processes data, please visit: “How Google uses information from sites or apps that use our services” located at www.google.com/policies/privacy/partners.

8. Location Based Services and Notifications

Your mobile device may allow our Website(s) to access your mobile device location. For specific questions regarding your device’s location-based services, we recommend that you review the specific instructions provided for your mobile device. Please note that some features on our Website(s) may not be available if you disable location-based services.

In addition, If you no longer wish to receive Notifications or no longer want us to access the specific information on your device (e.g. photos) for which you previously provided consent, then you will need to adjust the settings on your mobile device. Please note that the process for changing settings on your mobile device may vary; to learn how to change these settings, please refer to the specific instructions provided for your mobile device.

9. Your privacy rights

Your mobile device may allow our Website(s) to access your mobile device location. For specific questions regarding your device’s location-based services, we recommend that you review the specific instructions provided for your mobile device. Please note that some features on our Website(s) may not be available if you disable location-based services.

In addition, If you no longer wish to receive Notifications or no longer want us to access the specific information on your device (e.g. photos) for which you previously provided consent, then you will need to adjust the settings on your mobile device. Please note that the process for changing settings on your mobile device may vary; to learn how to change these settings, please refer to the specific instructions provided for your mobile device.

If we have collected personal data from you on the basis of our legitimate interests, you can at all times object to the processing of your personal data by contacting us at customercare@tessvs.com. We will in that case stop the processing, unless we have compelling legal grounds for the processing which override your interest to stop the processing.

If you do not agree with our decision in relation to your personal data, you have the following options:

  • Contact us, so that we can try to resolve the issue together. You will find our contact details below.
  • Lodge a complaint with the Dutch supervisory authority (Autoriteit Persoonsgegevens) at www.autoriteitpersoonsgegevens.nl.
  • Ask the Dutch supervisory authority to mediate to resolve the issue.
  • Go to the court of Amsterdam, the Netherlands.
10. Objection and complaints

If we have collected personal data from you on the basis of our legitimate interests, you can at all times object to the processing of your personal data by contacting us at customercare@tessvs.com. We will in that case stop the processing, unless we have compelling legal grounds for the processing which override your interest to stop the processing.

If you do not agree with our decision in relation to your personal data, you have the following options:

  • Contact us, so that we can try to resolve the issue together. You will find our contact details below.
  • Lodge a complaint with the Dutch supervisory authority (Autoriteit Persoonsgegevens) at www.autoriteitpersoonsgegevens.nl.
  • Ask the Dutch supervisory authority to mediate to resolve the issue.
  • Go to the court of Amsterdam, the Netherlands.
11. Updates to our Privacy Statement

We may update our Privacy Statement from time to time to reflect changes to our services or changes in the Applicable privacy laws. We will post any changes to our Privacy Statement on this page. We are not required to communicate updates in this Privacy Statement, so we encourage you to review it from time to time. For ease of reference, we will mention when it was last updated.

12. Minors providing personal data

Persons below the age of 18 may only provide personal data to Tess VS if they have written consent from one of their parents or legal guardians who has read this privacy statement.

13. Contact us

Tess VS is responsible for the processing of your personal data by virtue of applicable data protection law and acts as the controller. If you have any questions, feedback or want to know more about how your personal data is processed, or if you want to access, correct or remove your personal data, please contact us at customercare@tessvs.com. You may write to us at: Tess VS, Treviso 23, 2921BJ, Krimpen aan den IJssel, The Netherlands.

Last update: 1 December 2021

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